What is Mod Bath and Body's return policy?
Due to the nature of our products we cannot accept returns. If your item is damaged or incorrect upon receiving, please contact us immediately and we will exchange/refund or issue store credit. This is on a by order basis. Once you contact us we will evaluate and provide the best solution possible.
You can contact us via the Contact Us page.
How can I cancel my order?
You can cancel your order as long as it has not been fulfilled. Please contact us within 24 hours of order placement through the Contact Us page. Cancellations are not guaranteed after that time frame.
We ship all mail via USPS first class or priority mail. We will only ship to the provided address. If you happen to provide a wrong shipping address, please request an order cancellation and we will do everything we can to help you.
We offer calculated shipping costs to provide the best rates possible. If by any chance you are overcharged for shipping, we will refund any overages that exceed $1.00 dollar.
Mod Bath and Body currently only ships to the United States & Canada. We are working on opening up shipping worldwide.
We try our best to ship orders as quickly as possible, please see our turnaround times at the top of our website to always know what the correct time frame is.
Problem with delivery? Please contact the carrier service (USPS) to find out more information regarding your parcel. You'll need to provide them with your tracking number and package description. You can contact me to get more information on your package and I will assist you in an way possible.
We are working on adding international shipping, we currently ship within the US and now to Canada. We are not responsible for any VAT/Duties that are due when shipping internationally. There is no way for us to know if there will be any VAT/Duty charges and if so, how much they will be. The buyer is responsible for VAT/Duties.
Once payment has been received, then we will begin to process your order. We do not ship orders without proof of payment.
MOD Money Rewards and Referral Program:
You cannot use your own 10% referral discount to give yourself rewards via multiple accounts, this is against policy and we reserve the right to exclude anyone doing so from the program.
Can my product discolor?
Short answer, yes. Any product with natural herbs, colorants or even fragrance oils with vanilla have the tendency to discolor. We try our best to depict what the final product will look like, but our products are made in small batches and can differ slightly from batch to batch.
Are you products Gluten Free / Sensitive Skin approved?
We strive to make the best products and accommodate all skin types. However, we do make every product in the same location with the same equipment. This goes for nuts as well, we do make some products with walnut shells, Sweet Almond Oil, Shea Butter, etc. We always provide full ingredients lists in our product descriptions as well as on all packaging. We suggest checking out the ingredient lists and if you have any questions we are happy to help.
Why isn't my jar filled to the brim?
Most of our products are filled by weight, the only exception is liquids like the body oils and body washes. This means that your jar may not be completely filled to the top. However, the major reason we don't fill beyond the "threads" on the jar is because of shipping process and the expansion of products during shipment/weather temperatures. We ensure that your product will get to you safely without leaking by leaving just a bit of extra room in the jar. If you do receive a jar that is filled to the brim, it's because we make our items in small batches and sometimes whip just a little longer than needed - thus resulting in a more filled jar. You will always get the correct weight of product no matter what.
High temperatures and Melt Warnings?
With the nature of handmade beauty products, high temperatures may affect your final product. We use great ingredients like Shea Butter, Coconut Oil, etc. that can melt in high temperatures.
Are you interested in wholesaling Mod Bath and Body?
Yes! We do offer wholesale. If you are interested in wholesaling our products in your shop our boutique, please contact us at email@example.com or through the contact form. We will get back to you as quickly as possible.
*Sales, Coupons, Promotions & Discounts cannot be applied to wholesale pricing. Please see the Wholesale Terms page if you are a stockist. Thank you.
We hand make each product in small batches. Please allow for minor differences in your products - each one is unique. Just like you!